Last Updated: 2.25.2025

At Sketch+Shade Collection, I take care in packaging and shipping all orders to ensure they arrive safely. Please review the details below regarding processing times, shipping methods, and policies.

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1. Processing Time​

• Each print is made to order, and commissions have their own estimated completion timelines provided at the time of order.

• Processing times may be extended during holidays, sales, or high-order volumes.

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2. Shipping Methods & Delivery Time

• For standard print orders, all orders are shipped via USPS, UPS, or FedEx, with tracking provided.

• For commissioned pieces, shipping will be handled through the carrier agreed upon during the consultation process.

• Estimated delivery times (U.S. Only):

  • Standard Shipping: 3-5 business days

  • Expedited Shipping (if available): 1-3 business days

• International Shipping: Currently, I do not offer international shipping.

• Once an order has shipped, delivery times may vary based on location and carrier delays.

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3. Packaging & Protection

• Small Prints (5x7, 8x10, 11x14): Shipped flat in a rigid mailer with protective backing.

• Larger Prints (16x20, 18x24, 24x36): Rolled and shipped in a sturdy cardboard tube to prevent damage.

• All prints are enclosed in a protective sleeve to ensure they arrive in excellent condition.

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4. Tracking & Order Updates

• Tracking details will be sent to the email provided at checkout once the order has shipped.

• Customers are responsible for tracking their shipments and ensuring the correct shipping address is entered at checkout.

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5. Lost, Stolen, or Delayed Packages

• I am not responsible for packages that are lost, stolen, or delayed due to carrier issues once they have been shipped.

• If a package is marked as delivered but you have not received it, please check with your local post office or carrier before reaching out.

• If your package is lost in transit, I will assist in filing a claim with the carrier where applicable.

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6. Incorrect Shipping Addresses

• It is the customer's responsibility to provide the correct shipping address at checkout.

• Orders shipped to an incorrect address due to customer error will not be eligible for a replacement or refund.

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7. Damaged Items

• If your order arrives damaged, please contact me within 5 days of delivery with photos of the damaged item and packaging.

• Once verified, I will offer a replacement or store credit (refunds are not available for damaged items).

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8. Returns & Exchanges

• Due to the made-to-order nature of prints and custom commissions, all sales are final and returns/exchanges are not accepted.

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9. Contact Information

If you have any questions about shipping, please contact me at info@sketchandshade.com.

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By placing an order, you acknowledge and agree to this Shipping Policy.